User FAQs Operator FAQs Business FAQs

How do I add a payment method to Monyx Wallet?

Open the app. On the home screen under the cards section, swipe right. Press on the plus sign. A screen with payment options will appear. Click on the payment method you would like to add and follow the on-screen instructions.

What payment methods can you add to Monyx Wallet app?

You can add credit and debit cards to the app along with prepaid cards, and your PayPal account. On Android devices with Google Pay accounts enabled this payment option will also be available.

Where is my credit card stored?

Monyx Wallet strongly emphasizes the importance of our customers’ security and uses Nayax’s PCI Compliant infrastructure. Your credit card number is stored in a highly secure data vault, abiding by strict PCI DSS standards. A one-time token representing your credit card is generated every time your credit card is used for payment, ensuring your sensitive data is not exposed. This encrypted token can only be used by Monyx Wallet during the authorization process, and if your phone is compromised this token will not work.

How can I delete my credit card or PayPal account from the application?

  1. Go to the menu and click on “Manage Wallet” OR navigate to the cards section and click on the plus sign in the right corner and click on “Manage Wallet”.
  2. Choose the payment method you’d like to delete, and swipe left.
  3. The option to delete the payment method will appear in red. Click on this section and confirm that you want to delete the payment method by pressing “OK”.

What is the Monyx Wallet Card?

Monyx Wallet Card is a virtual prepaid card. It is the built-in default payment method Monyx Wallet offers. Consumers can top up the Monyx Wallet Card using their credit cards or PayPal accounts and get a 10% bonus if they top up the highest amount permitted.

How do I add money to Monyx Wallet or my Prepaid Card?

  1. Open the app and press on the Monyx Card or Prepaid Card row to go to the transactions screen.
  2. You’ll now see the selected card’s details on screen along with your balance and last actions. Click on the plus sign in the top right corner and click on add credit.
  3. You will now see a section offering different amounts to add to your balance. The “other” button allows you to add a custom amount of credit. Select the amount of credit you want to add.
  4. Below this section you must choose which payment method you want to use to add the credit.
  5. Finish the process by pressing “approve”.

What are the benefits of topping up the Monyx Wallet Card?

A Monyx Wallet Card can be loaded with funds and used at any operator’s machines equipped with a Nayax cashless payment system. If you top up the highest amount, you will get a 10% credit bonus, in addition to the amount you added.

What are the benefits of topping up the Prepaid Card?

Machine operators can provide all types of promotions and incentives. These might only be available to you if you use your prepaid card to purchase a product.

Is the 10% bonus also available on prepaid cards top ups?

No, the bonus only applies to Monyx Wallet Card top ups.

What are Rewards?

Rewards are the available promotions offered by the operators of the machines consumers have added to Monyx Wallet. Consumers can see these by clicking on the gift icon in the app’s home screen.

How does a punch card work?

A punch card is a promotion offering Buy “X”, Get 1 Free (the “X” depends on the specific campaign the operator is offering). You do not need to register to activate a punch card. Once you have purchased the necessary number of products, you will automatically receive a free product on your next purchase.

Where can I see any transactions I made with Monyx Wallet?

There are two ways to view your transaction history. You can click on the menu in the top left corner, and then click on transactions. Alternatively, you can view the transactions of a specific payment method by clicking on this method. Details about this payment method will then appear on the screen.

I was charged but I didn’t receive the product from the machine. What should I do?

Machine operators are responsible for machine functionality and refunds. If you have not received your product, you should contact the operator directly, through contact details commonly available on the machine. There is an option to provide feedback via Monyx Wallet by pressing on the menu button and choosing “Report an Issue”. On this screen you can fill in your contact details, machine ID and select your specific complaint. You can also write a message explaining what happened.

I received a refund from the operator to the Monyx Wallet app. Can I withdraw these funds from the application?

No, refunds given by the operators are not actual funds deposited to your account but rather a prepaid voucher you can only redeem at the specific operator’s machines. If you wish to receive a different type of refund you should contact the operator directly.

How do I pay with Monyx Wallet at a machine?

To pay with Monyx Wallet, you need to:

  1. Select the machine.
    1. On the home screen, choose the machine by entering the ID, which can be located on the card reader or printed on a sticker on the machine.
    2. You can also find the machine ID by scanning a QR code, which will appear on a sticker on the machine. Click on the scan icon towards the top of the right corner of the home screen to initiate the QR camera.
  2. Choose the Payment method you wish to use.
  3. Press the “Pay” button.
    1. Follow the instructions on the app screen along with the voice instructions or LCD text prompts displayed on the card reader.
    2. You can now choose your product.

What is the difference between Monyx Wallet Card and Nayax Prepaid Card?

A Monyx Wallet Card can be used at any machine with the Nayax cashless payment system. A prepaid card is tied to a specific operator and their machines and cannot be used on any other operators’ machines. The balance on a Monyx Wallet Card is managed by Monyx Wallet whereas the balance on a prepaid card is managed by the machines’ operator. Any prepaid card refunds are the machine operator’s responsibility.

Which payment methods can consumers use with Monyx Wallet capabilities?

Consumers can add credit and debit cards to the app along with prepaid cards, and their PayPal account. On Android devices with Google Pay accounts enabled, consumers will also be able to use Google Pay in the app.

How do I enable discounts and loyalty program?

These customizable campaigns can be set up from Management Suite. Instructions for these programs are available from your local Nayax distributor. Please contact Nayax’s support team to gain access to the campaigns.

What are the benefits for consumers?

Consumers can view their purchase history and pay with their preferred method via their phones. Consumers also receive discounts or bonus credit and can take part in promotions such as punch cards or receive cashback from gamification features.

What is the Monyx Wallet Card?

Monyx Wallet Card is a virtual prepaid card. It is the built-in default payment method Monyx Wallet offers. Consumers can top up the Monyx Wallet Card using their credit cards or PayPal accounts and get a 10% bonus if they top up the highest amount permitted.

What are the benefits of topping up the Monyx Wallet Card?

A Monyx Wallet Card is loaded with funds and is available for use at any operator’s machines equipped with a Nayax cashless payment system. If consumers top up the highest amount, they will get a 10% credit bonus, in addition to the added amount, while operators incentivize consumers to use the app to pay for products or services more regularly.

Is the 10% bonus also available on prepaid cards top ups?

No, the bonus only applies to Monyx Wallet Card top ups.

What are rewards?

Rewards are the available promotions offered by the operators of the machines consumers have added to Monyx Wallet. Consumers can see these by clicking on the gift icon in the app’s home screen.

How does a punch card work?

A punch card campaign is a Buy “X”, Get 1 Free promotion (the “X” depends on the specific campaign the operator is offering). Once your consumers have purchased the necessary number of products, they will automatically receive a free product on their next purchase. The parameters to these campaigns are determined in Nayax’s Management Suite.

What is the difference between Monyx Wallet Card and Nayax Prepaid Card?

A Monyx Wallet Card can be used at any machine with the Nayax cashless payment system. A prepaid card is tied to the specific operator and their machines and cannot be used on any other operators’ machines.

The balance on a Monyx Wallet Card is managed by Monyx Wallet whereas the balance on a prepaid card is managed by the machines’ operator. Any prepaid card refunds are the operator’s responsibility.

How do I enable Monyx Wallet on my machines?

You need to be a Nayax customer with a Nayax Cashless payment system installed on your machines, with access to Nayax’s Back office systems in order to be able to add the Monyx Wallet payment method. For detailed instructions, please contact your local Nayax distributor.

Which payment methods can consumers use with Monyx Wallet?

Consumers can add credit and debit cards to the app along with prepaid cards, and their PayPal account. On Android devices consumers can also add their Google Pay accounts to the app.

Which Nayax card readers accept Monyx Wallet?

All of Nayax’s cashless payment devices accept Monyx Wallet, including VPOS, VPOS Touch, and Onyx.

How do I enable discounts and loyalty program?

These customizable campaigns can be set up from Management Suite. Instructions for these programs are available from your local Nayax distributor. Please contact Nayax’s support team to gain access to the campaigns.

What are the benefits for consumers?

Consumers can view their purchase history and pay with their preferred method via their phones. Consumers also receive discounts or bonus credit and can take part in promotions such as punch cards, or receive cashback from gamification features.

What is the Monyx Wallet Card?

Monyx Wallet Card is a virtual prepaid card. It is the built-in default payment method Monyx Wallet offers. Consumers can top up the Monyx Wallet Card using their credit cards or PayPal accounts and get a 10% bonus if they top up the highest amount permitted.

What are the benefits of topping up the Monyx Wallet Card?

A Monyx Wallet Card is loaded with funds and is available for use at any operator’s machines equipped with a Nayax cashless payment system. If consumers top up the highest amount, they will get a 10% credit bonus, in addition to the added amount, while operators incentivize consumers to use the app to pay for products or services more regularly.

Is the 10% bonus also available on prepaid cards top ups?

No, the bonus only applies to Monyx Wallet Card top ups.

What are rewards?

Rewards are the available promotions offered by the operators of the machines consumers have added to Monyx Wallet. Consumers can see these by clicking on the gift icon in the app’s home screen.

How does a punch card work?

A punch card campaign is a Buy “X”, Get 1 Free promotion (the “X” depends on the specific campaign the operator is offering). Once your consumers have purchased the necessary number of products, they will automatically receive a free product on their next purchase. The parameters to these campaigns are determined in Nayax’s Management Suite.

What is the difference between Monyx Wallet Card and Nayax Prepaid Card?

A Monyx Wallet Card can be used at any machine with the Nayax cashless payment system. A prepaid card is tied to the specific operator and their machines and cannot be used on any other operators’ machines.

The balance on a Monyx Wallet Card is managed by Monyx Wallet whereas the balance on a prepaid card is managed by the machines’ operator. Any prepaid card refunds are the operator’s responsibility.